Grand Palladium Kantenah Resort & Spa Akumal | Akumal ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Crta. Chetumal Km 259,5, Akumal, Mexico, 77710

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Room

Max:

3 persons

400 sq. feet

Bed options:

2 Double beds

Garden view

Shower

Coffee machine

room details

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Deluxe Room

Max:

2 persons

400 sq. feet

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

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Family Junior Suite

Max:

2 persons

400 sq. feet

Bed options:

2 King Size Beds

Garden view

Shower

Coffee machine

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Akumal 3.8 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 18.7 mi

Cancun (CUN) 53.4 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Culinary Delights

The vast selection of restaurants at Grand Palladium was one of the highlights of my stay! I loved dining at the Poseidón Restaurant, where I enjoyed a fantastic seafood dinner that featured delicious paellas and fresh fish. The buffet options were plentiful, offering something for everyone, and I appreciated the variety each night. The Brazilian steakhouse also wowed me with the perfectly cooked meats served right at the table. It was like taking a culinary tour without leaving the resort.

Charles32. USA, 2024-01-15Read full review on

Relaxation Oasis

During my stay, I took advantage of the spa facilities, and it was heavenly! The quiet spa center with its private pool was a perfect escape from the bustling resort life. I enjoyed some healthy snacks while lounging by the serene environment. The spa's calming ambiance made it an excellent spot to unwind and rejuvenate after days spent in the sun.

Lester98. Canada, 2024-03-03Read full review on

Fun Activities

The athletic facilities were excellent! I loved having access to the 6 lit tennis courts, perfect for a friendly match with my partner. There were also several pool activities like aqua aerobics, which added to the fun. I appreciate the planned entertainment throughout the day, especially the salsa lessons, which were a blast and kept me active while enjoying my vacation.

Julius56. UK, 2024-04-25Read full review on

Comfy Accommodations

I was pleasantly surprised by the room features during my stay. The Romance Villa was spacious and elegantly designed, with a beautiful outdoor shower that added a unique touch. The minibar was always stocked, ensuring I had refreshments at hand. The bed was comfortable, making it easy to relax after a long day of exploring the resort. Overall, it felt like a luxurious retreat.

John78. Australia, 2024-06-10Read full review on

What’s included

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Wind surfing
Snorkeling
Tennis court
Pool tables
Darts
Table tennis
Mini golf
Archery
Aerobics

Services

Room service
Housekeeping
Car rental
Laundry
Tours/Ticket assistance
Grocery shopping service
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar
Dinner

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Children's buffet
Board games
Children's pool
Water slides
Children's play area
Toys
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Karaoke
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Solarium
Sauna
Turkish bath
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Massage
Public Bath
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Crta. Chetumal Km 259,5, Akumal, Mexico, 77710

Map view

Crta. Chetumal Km 259,5, Akumal, Mexico, 77710

City landmarks

Playa Kantenah

3000 ft

Events

Playa Saasil Kantenah

3300 ft

Carretera

BioParque Lu'um Balam

1.8 mi

snorkling

1.9 mi

Quintana Roo

Mayan Underworld

2.0 mi

Parks

Yal-ku Lagoon

2.6 mi

Zona Urbana Uxuxubi 12 Km Poniente Akumal Pueblo

Uxuxubi Al Natural

2.4 mi

Yal-Ku

2.5 mi

Beach

Xpu-Ha Beach

2.8 mi

Beach

Bahia De La Media Luna

2.7 mi

Beach

Playa Xpu-ha

2.7 mi

Taj Mahal Cenote

2.8 mi

Cenote TajMa Ha

2.8 mi

Av. Cenote Minotauro

Xotik-Ha

2.9 mi

XPuha

2.9 mi

Night club

Rauxa Show

3.0 mi

Beach

half moon bay

3.1 mi

Carret Pto Juarez-tulum Int Loc 1 Villas Ma Km 104 Besides Villas Maya front desk

mexicarteakumal

3.7 mi

Libraries

Hekab Be Biblioteca de Akumal

3.6 mi

Nearby

Kantenah Bay

1500 ft

Beach

Playa at Grand Palladium Kantenah Resort

300 ft

Restaurants

Ribs & More

300 ft

Carretera Chetumal-Puerto Juarez Km

Sumptuori

400 ft

Carretera Chetumal-Puerto Juarez Km

Reviews and Ratings

Reviews from guests about their experience.

74%

loved their spa retreat and can’t wait to return.

7.4/10

Very good

Rooms

7.2

Location

8.4

Service

7.8

Dining

6.0

Jessica

United Kingdom, February 2025

8.0/10

I had a lovely vacation with beautiful resort amenities and a fantastic team who made my child's birthday very special. However, I did notice some cleanliness issues in the room and the beach conditions weren't ideal due to sargassum. Overall, it was a really enjoyable experience with some minor misses that didn't overshadow the positives.

Rooms

7.0

The room was spacious but I noticed some dirt in the tub and something sticky on the chair, which was a bit disappointing.

Service

9.0

The staff went above and beyond, especially for my kid's birthday, which made our stay memorable. Maintenance was quick to respond when we had an AC issue.

Location

8.0

The resort is beautifully maintained and has a great layout with covered pathways, but some beach areas were affected by sargassum.

Dining

7.0

Food varied from meh to excellent. We loved some of the a la carte options like Poseidon and Thai, but the buffets could be repetitive.

Facilities

9.0

Facilities like the pool and kids' club were excellent, providing a fun environment for families.

Reese

United Kingdom, February 2025

7.0/10

I had a wonderful time at this resort, overall it was a great vacation. The location was fantastic, nestled within a beautiful area filled with greenery, and the entertainment options were top-notch. The rooms, unfortunately, had a damp smell and some maintenance issues, which was disappointing. Dining was hit-or-miss, with some meals being more enjoyable than others, but the breakfast was a standout. Despite a few downsides, the friendly staff truly made the stay memorable.

Rooms

5.0

The room I stayed in smelled quite damp upon arrival and was unfortunately infested by flies on the second day, which was not ideal. However, the location of the room was great for us, as it was quiet and close to the beach.

Service

7.0

The service was mostly good, with staff being attentive and accommodating. Victor, the chef, personally came out to arrange a vegetarian option for me, and Francisco, the waiter, was friendly and efficient. However, I felt some requests took longer than expected to be addressed.

Location

9.0

The resort is in a stunning location, surrounded by lush forest and wildlife. Despite its size, the clever design of winding walkways helps integrate the accommodations with nature, making it feel more intimate.

Dining

6.0

Dining was a mixed experience. While breakfast was great with plenty of options, some lunch and dinner meals fell short with quality and variety, leading me to opt for simpler choices at times.

Facilities

8.0

The facilities were well-maintained, with multiple pools to enjoy and a wide variety of activities available. However, there were some areas that seemed to need updates.

Grayson

United Kingdom, January 2025

5.0/10

I had a mixed experience at the hotel. While the room upgrade to a garden suite was a plus, we faced several frustrating issues, like the lack of necessary amenities and slow service. The location was decent, close to the beach, but the dining options were quite disappointing. Overall, I wouldn't say it was great value for the money.

Rooms

5.0

We upgraded to a garden suite, which was better, but the initial room had a horrid smell and wasn't ready upon check-in. Overall, it felt outdated.

Service

5.0

Service was quite slow and inconsistent, with long waits for room service and housekeeping. The staff seemed overwhelmed despite the low occupancy.

Location

7.0

The hotel is in a good spot, just a short walk to the beach and pool, but the surroundings felt a bit neglected.

Dining

5.0

The dining options left much to be desired, with long queues and limited choices, especially at the open buffet during dinner.

Facilities

6.0

The facilities were okay but felt outdated; they could use some sprucing up.

Benjamin

United Kingdom, December 2024

8.8/10

Our stay at this resort was incredible! The location was stunning with gorgeous views and easy beach access. The staff provided exceptional service, especially at breakfast, and the facilities were well-maintained. However, a few dining experiences did not meet our expectations, and we encountered issues with the ice machines that were disappointing. Overall, a great experience but could use a little improvement in specific areas.

Rooms

10.0

We stayed in a Romance Suite, which was perfect with beautiful decor and a nice view of the ocean. It felt like a true getaway.

Service

9.0

Service was outstanding, particularly from Dorotea at breakfast and Ismael at dinner. They really made our stay special.

Location

10.0

The resort is beautifully situated right by the beach, making it easy to relax and have fun in the sun. The beach was less crowded, which was a plus.

Dining

7.0

While breakfast was fantastic, some dinner options, especially at Ribs and More, left a bit to be desired. Some meals were inconsistent.

Facilities

8.0

Facilities were varied and enjoyable, with plenty of options for lounging by the pool and engaging in activities. The pool area was large and not overcrowded.

Mike

United Kingdom, September 2024

8.6/10

My stay at the hotel was quite enjoyable, with highlights including a beautifully maintained pool area and a variety of dining options that made every meal feel special. The rooms were modern and spacious, which added to the comfort. However, I did find the coffee at breakfast to be lacking, and there were occasionally shortages of pool towels. Overall, it was a wonderful experience, especially with the attentive staff making everything feel more personal.

Rooms

9.0

The rooms were modern, spacious, and impeccably clean, contributing to a very comfortable stay.

Service

10.0

The service was exceptional with attentive and friendly staff who went above and beyond, particularly highlighting the amazing waiter Adolfo.

Location

8.0

The hotel is set in a beautiful, expansive area filled with greenery, though it is a bit far from the Cancun airport.

Dining

7.0

The dining experience was varied with many a la carte restaurants to choose from, although some food quality was only average.