What is the check-in and check-out policy at Grand Palladium Kantenah Resort & Spa?
Check-in is at 15:00 and check-out is at 12:00.
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Grand Palladium Kantenah Resort & Spa, Akumal
255US$
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Key details
About the Hotel
Carr Federal Chetumal-Puerto Juarez Km 256-100 Ka,
Akumal,
Mexico,
77710,
Quintana Roo
- Close to the beach
Perfect
8.9
4.2
Loved by guests
"It's a bit of an eco hotel, so there's a lot of iguanas, tropical birds, Coatis, Sereques and we even spotted some racoons late at night."
"There is lots of beach to walk or spread out upon."
"The wildlife in the resort was lovely with plenty of coati, agouti and iguanas to brighten up the day."
Grand Palladium Kantenah Resort & Spa offers a 5-star all-inclusive experience with extensive dining options and leisure facilities, making it a preferred choice for families and groups. The Akumal hotel boasts multiple pools, bars, and restaurants which cater to various tastes.
Rooms & Amenities
Rooms feature luxurious amenities such as flat-screen TVs, minibars, and private balconies. Family-friendly accommodations include suites with
Dining & Bars
Dining options include
Recreation & Family Activities
Leisure facilities include a
Access & Nearby Attractions
The Grand Palladium Kantenah Resort & Spa is a 35 km drive from
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Garden View
2 persons
37 m²
1 King-size bed
Garden view
Shower
Coffee machine
room details
Family Selection Junior Suite Garden View
2 persons
37 m²
2 King Size Beds
Garden view
Shower
Coffee machine
room details
Family Selection Junior Suite Rooftop Private Pool
2 persons
103 m²
2 King Size Beds
Shower
Coffee machine
room details
Family Selection Suite Beachside
2 persons
103 m²
1 King-size bed and 1 Sofa bed
Shower
Coffee machine
room details
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Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Wind surfing
- Snorkelling
- Tennis court
- Billiard tables
- Darts
- Table tennis
- Mini golf
- Archery
- Aerobics
Services
- Room service
- Housekeeping
- Car hire
- Laundry
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
Dining
- Restaurant
- Poolside snack bar
- Snack bar
- Dinner
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Children's buffet
- Board games
- Children's pool
- Water slides
- Children's play area
- Toys
- Kids club
- Game room
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Karaoke
- Live entertainment
- Night club
- Sun terrace
- Garden area
- Leisure/ TV room
- Spa & wellness centre
- Solarium
- Sauna
- Turkish bath
- Jacuzzi
- Pedicure
- Manicure
- Body scrub
- Facial
- Treatment room
- Massage
- Public Bath
- Pool with view
- Make up services
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
At Grand Palladium Kantenah Resort & Spa, an enticing array of dining options awaits, featuring authentic flavors from around the world. Guests can enjoy vibrant atmospheres and expertly prepared cuisines, from Italian to Argentinian, ensuring each meal is a delightful experience for every palate.
El Dorado
Argentinian
Ambiance
Family friendly, a warm atmosphere perfect for gatherings.
Key Offerings
Delight in succulent cuts of beef and traditional Argentinian flavors, beautifully paired with local wines.
Reservation
No
Hours vary.
La Adelita
Mexican
Ambiance
Family friendly, vibrant decor inspired by Mexican culture.
Key Offerings
Savor authentic dishes like tacos and enchiladas, bursting with zesty flavors and spices, complemented by fresh salsas.
Reservation
No
Hours vary.
Sumptuori
Japanese
Ambiance
Family friendly, featuring a tranquil setting that invites relaxation.
Key Offerings
Experience sushi and teppanyaki, with skilled chefs preparing meals right before your eyes for a sensational dining experience.
Reservation
No
Hours vary.
Portofino
Italian
Ambiance
Family friendly, evoking the charm of an Italian trattoria with warm, inviting decor.
Key Offerings
Indulge in a variety of classic Italian dishes, from homemade pasta to exquisite seafood.
Reservation
No
Hours vary.
La Lola
Spanish
Ambiance
Family friendly, infused with a lively Spanish spirit.
Key Offerings
Relish in tapas and paella, crafted with fresh ingredients that celebrate traditional Spanish cooking.
Reservation
No
Hours vary.
Ribs & More
American
Ambiance
Family friendly, a casual and fun dining space.
Key Offerings
Delight in BBQ ribs and classic American fare, perfect for satisfying cravings after a long day of fun.
Reservation
No
Hours vary.
Bahia & Brasa
Brazilian
Ambiance
Family friendly, exuding a relaxed yet festive atmosphere.
Key Offerings
Enjoy expertly grilled meats served on skewers, a true celebration of Brazilian barbecue culture.
Reservation
No
Hours vary.
Poseidón
Mexican
Ambiance
Family friendly, designed to reflect the vibrant essence of Mexico.
Key Offerings
Tastefully crafted Mexican dishes rich in tradition, offering a colorful dining experience.
Reservation
No
Hours vary.
Chang Thai
Asian
Ambiance
Family friendly, characterized by intricate decor and soothing tones.
Key Offerings
Relish in the bold flavors of Thai cuisine, including aromatic curries and fresh spring rolls, that transport diners to the streets of Thailand.
Reservation
No
Hours vary.
Location
Carr Federal Chetumal-Puerto Juarez Km 256-100 Ka,
Akumal,
Mexico,
77710,
Quintana Roo
Map view
Carr Federal Chetumal-Puerto Juarez Km 256-100 Ka,
Akumal,
Mexico,
77710,
Quintana Roo
City landmarks
Landmark
Playa Kantenah
980 m
Event hall
Playa Saasil Kantenah
1.1
km
Landmark
BioParque Lu'um Balam
3.0
km
Landmark
Mayan Underworld
3.1
km
Landmark
snorkling
3.1
km
Park
Yal-ku Lagoon
4.2
km
Landmark
Uxuxubi Al Natural
3.9
km
Landmark
Yal-Ku
4.1
km
Beach
Xpu-Ha Beach
4.6
km
Beach
Bahia De La Media Luna
4.3
km
Beach
Playa Xpu-ha
4.5
km
Landmark
Taj Mahal Cenote
4.6
km
Landmark
Cenote TajMa Ha
4.6
km
Landmark
Xotik-Ha
4.7
km
Landmark
XPuha
4.7
km
Night club
Rauxa Show
4.9
km
Beach
half moon bay
4.9
km
Landmark
mexicarteakumal
5.9
km
Library
Hekab Be Biblioteca de Akumal
5.8
km
Nearby
Kantenah Bay
440 m
Beach
Playa at Grand Palladium Kantenah Resort
90 m
Restaurants
La Adelita
70 m
Carretera Chetumal-Puerto Juarez Km
El Gaucho
150 m
Carretera Chetumal-Puerto Juarez Km
Explore Akumal
Local Highlights
Kantenah Bay
6 minutes walking
Kantenah Bay offers clear waters for swimming and snorkeling, set against beautiful natural scenery. Ideal for relaxation.
Playa Kantenah
15 minutes walking
Playa Kantenah features pristine sands and calm waters, perfect for families and sunbathers alike with local dining options nearby.
La Adelita
1 minute walking
A casual eatery serving authentic Mexican cuisine, renowned for its tacos and fresh salsas. A must-try for local flavors.
El Gaucho
2 minutes walking
An Argentine steakhouse with a warm atmosphere, famous for its grilled meats and rich wines, perfect for a fine dining evening.
Rauxa Show
10 minutes drive
A vibrant cabaret-style show featuring live performances and dinner. Reservations are recommended for a delightful night out.
Hekab Be Biblioteca de Akumal
15 minutes drive
A community library offering various family-friendly events like movie nights and storytelling sessions.
Getting around
Reviews and Ratings
Reviews from guests about their experience.
Jessica
United Kingdom,
February
2025
8.0/10
I had a lovely vacation with beautiful resort amenities and a fantastic team who made my child's birthday very special. However, I did notice some cleanliness issues in the room and the beach conditions weren't ideal due to sargassum. Overall, it was a really enjoyable experience with some minor misses that didn't overshadow the positives.
Rooms
7.0
The room was spacious but I noticed some dirt in the tub and something sticky on the chair, which was a bit disappointing.
Service
9.0
The staff went above and beyond, especially for my kid's birthday, which made our stay memorable. Maintenance was quick to respond when we had an AC issue.
Location
8.0
The resort is beautifully maintained and has a great layout with covered pathways, but some beach areas were affected by sargassum.
Dining
7.0
Food varied from meh to excellent. We loved some of the a la carte options like Poseidon and Thai, but the buffets could be repetitive.
Facilities
9.0
Facilities like the pool and kids' club were excellent, providing a fun environment for families.
Reese
United Kingdom,
February
2025
7.0/10
I had a wonderful time at this resort, overall it was a great vacation. The location was fantastic, nestled within a beautiful area filled with greenery, and the entertainment options were top-notch. The rooms, unfortunately, had a damp smell and some maintenance issues, which was disappointing. Dining was hit-or-miss, with some meals being more enjoyable than others, but the breakfast was a standout. Despite a few downsides, the friendly staff truly made the stay memorable.
Rooms
5.0
The room I stayed in smelled quite damp upon arrival and was unfortunately infested by flies on the second day, which was not ideal. However, the location of the room was great for us, as it was quiet and close to the beach.
Service
7.0
The service was mostly good, with staff being attentive and accommodating. Victor, the chef, personally came out to arrange a vegetarian option for me, and Francisco, the waiter, was friendly and efficient. However, I felt some requests took longer than expected to be addressed.
Location
9.0
The resort is in a stunning location, surrounded by lush forest and wildlife. Despite its size, the clever design of winding walkways helps integrate the accommodations with nature, making it feel more intimate.
Dining
6.0
Dining was a mixed experience. While breakfast was great with plenty of options, some lunch and dinner meals fell short with quality and variety, leading me to opt for simpler choices at times.
Facilities
8.0
The facilities were well-maintained, with multiple pools to enjoy and a wide variety of activities available. However, there were some areas that seemed to need updates.
Grayson
United Kingdom,
January
2025
6.0/10
I had a mixed experience at the hotel. While the room upgrade to a garden suite was a plus, we faced several frustrating issues, like the lack of necessary amenities and slow service. The location was decent, close to the beach, but the dining options were quite disappointing. Overall, I wouldn't say it was great value for the money.
Rooms
5.0
We upgraded to a garden suite, which was better, but the initial room had a horrid smell and wasn't ready upon check-in. Overall, it felt outdated.
Service
5.0
Service was quite slow and inconsistent, with long waits for room service and housekeeping. The staff seemed overwhelmed despite the low occupancy.
Location
7.0
The hotel is in a good spot, just a short walk to the beach and pool, but the surroundings felt a bit neglected.
Dining
5.0
The dining options left much to be desired, with long queues and limited choices, especially at the open buffet during dinner.
Facilities
6.0
The facilities were okay but felt outdated; they could use some sprucing up.
Benjamin
United Kingdom,
December
2024
8.8/10
Our stay at this resort was incredible! The location was stunning with gorgeous views and easy beach access. The staff provided exceptional service, especially at breakfast, and the facilities were well-maintained. However, a few dining experiences did not meet our expectations, and we encountered issues with the ice machines that were disappointing. Overall, a great experience but could use a little improvement in specific areas.
Rooms
10.0
We stayed in a Romance Suite, which was perfect with beautiful decor and a nice view of the ocean. It felt like a true getaway.
Service
9.0
Service was outstanding, particularly from Dorotea at breakfast and Ismael at dinner. They really made our stay special.
Location
10.0
The resort is beautifully situated right by the beach, making it easy to relax and have fun in the sun. The beach was less crowded, which was a plus.
Dining
7.0
While breakfast was fantastic, some dinner options, especially at Ribs and More, left a bit to be desired. Some meals were inconsistent.
Facilities
8.0
Facilities were varied and enjoyable, with plenty of options for lounging by the pool and engaging in activities. The pool area was large and not overcrowded.
Mike
United Kingdom,
September
2024
8.6/10
My stay at the hotel was quite enjoyable, with highlights including a beautifully maintained pool area and a variety of dining options that made every meal feel special. The rooms were modern and spacious, which added to the comfort. However, I did find the coffee at breakfast to be lacking, and there were occasionally shortages of pool towels. Overall, it was a wonderful experience, especially with the attentive staff making everything feel more personal.
Rooms
9.0
The rooms were modern, spacious, and impeccably clean, contributing to a very comfortable stay.
Service
10.0
The service was exceptional with attentive and friendly staff who went above and beyond, particularly highlighting the amazing waiter Adolfo.
Location
8.0
The hotel is set in a beautiful, expansive area filled with greenery, though it is a bit far from the Cancun airport.
Dining
7.0
The dining experience was varied with many a la carte restaurants to choose from, although some food quality was only average.
Facilities
9.0
The pool area was one of the best features, with plenty of space and great loungers available for relaxation.
Access exclusive early booking discounts.
Choose your spa escape today!
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Breakfast
At the hotel Grand Palladium Kantenah Resort & Spa guests are invited to a full breakfast served for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of rooms:
674
FAQs
About Grand Palladium Kantenah Resort & Spa
How far is Grand Palladium Kantenah Resort & Spa from Aeropuerto de Playa del Carmen?
The hotel is 35 km from Aeropuerto de Playa del Carmen.
What dining options are available at Grand Palladium Kantenah Resort & Spa?
The hotel features 8 à la carte restaurants offering diverse cuisines, including Mexican, Japanese, and Italian.
What family-friendly amenities does Grand Palladium Kantenah Resort & Spa provide?
Amenities include a kids' club, a children's pool, and daily entertainment activities for children.
Are there leisure activities available at Grand Palladium Kantenah Resort & Spa?
Guests can enjoy activities such as snorkeling, table tennis, and mini golf.
Is there a spa at Grand Palladium Kantenah Resort & Spa?
The hotel offers the Zentropía Palladium Spa & Wellness, featuring a variety of treatments and a fitness center.
What types of pools does Grand Palladium Kantenah Resort & Spa have?
The resort includes a lagoon-style pool, a children's pool, and a hydromassage pool for adults only.
Is parking available at Grand Palladium Kantenah Resort & Spa?
Free private parking is available on-site without the need for a reservation.
What are the languages spoken by the staff at Grand Palladium Kantenah Resort & Spa?
Staff members speak English and Spanish.
What recreational facilities are available at Grand Palladium Kantenah Resort & Spa?
The hotel features 6 tennis courts and a multi-purpose sports area for guests to use.
Does Grand Palladium Kantenah Resort & Spa have beach access?
Yes, the hotel provides direct access to a private beach area.
What room amenities are provided at Grand Palladium Kantenah Resort & Spa?
Rooms include air conditioning, a flat-screen TV, a mini fridge, and a coffee maker.
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